Privacy policy

1. Data controller

2. Personal data we collect

• Contact data: name, email address, phone number, message content (when you contact us or request information).
• Property-related data: information you share about a property (location, characteristics, budget, preferences).
• Subscription data: email address (if you subscribe to our news/property updates).
• Technical data: IP address, device/browser information, pages viewed, and similar analytics data.
• Cookies and similar technologies: as described in our Cookie Policy.

3. How we use your data (purposes)

• To respond to your requests and messages.
• To provide our real estate services (buy, rent, sell, valuation, financing guidance).
• To manage appointments and client relationships.
• To send newsletters or market updates when you subscribe (you can unsubscribe anytime).
• To improve our website and user experience (analytics).
• To comply with legal obligations and protect our rights (e.g., fraud prevention, security).

4. Legal bases for processing

We process your personal data based on one or more of the following legal bases:

• Consent (e.g., newsletter subscription, certain cookies).
• Performance of a contract or steps prior to entering a contract (e.g., responding to a service request).
• Legitimate interests (e.g., website security, improving our services), provided these do not override your rights.
• Legal obligation (e.g., compliance requirements).

5. Who we share data with

We may share your data with trusted third parties only when necessary for the purposes described above, such as:

• Website hosting and IT service providers
• Email/newsletter service providers
• Analytics providers
• Professional partners involved in your request (e.g., mortgage/financing partners) — when applicable
• Authorities or legal advisors where required by law or to protect our rights

6. International transfers

Some service providers may process data outside the European Economic Area (EEA).

If this happens, we ensure appropriate safeguards are in place (e.g., EU Standard Contractual Clauses).

7. Data retention

We keep your personal data only as long as necessary for the purposes described in this policy, including:

• Inquiry/contact data: retained for the time needed to handle your request and follow-up, then archived/deleted according to our retention rules.
• Newsletter data: retained until you unsubscribe.
• Legal/compliance data: retained as required by applicable laws.

8. Your rights (GDPR)

Depending on your situation, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing (including marketing)
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at: info@luxproimmo.lu.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure.

10. Cookies

Cookie Policy.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Please review their privacy policies separately.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Luxembourg supervisory authority (CNPD).

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.